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How We Handle Your Information on hoki888

When you open an account with us, we collect your registration details, payment records and session activity to keep your wallet secure and deliver the lobby you expect.

Account data protectionPayment record handlingSession activity logsYour access rightsContact channels for requests
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hoki888 How We Handle Your Information on hoki888
PRIVACY ENQUIRIES

Reach Us About Your Data

If you have questions about how we handle your information, want to request a copy of your account data, or wish to update your contact details, our support team can help. We respond to privacy requests within a few business days and walk you through the verification steps required to protect your account.

Team online

Live Chat

Open the chat widget at the bottom right of any page and select the privacy topic from the menu. Our agents are available daily and can pull your account records or explain data retention timelines in real time during your session.

Email Support

Send your data request or privacy question to our support address, include your registered email and account username so we can verify ownership. We reply within one to two business days with next steps or the documents you requested in a secure format.

Account Settings

Log into your dashboard and head to the profile section where you can update your email, phone number and communication preferences directly. Changes take effect immediately and we send a confirmation to your registered contact method for security.

DATA PRACTICES

How We Protect and Manage Your Information

We encrypt account credentials and payment records both in transit and at rest, restrict internal access to customer data on a need-to-know basis, and log every interaction with your account for audit…

Encryption Standard

Account passwords are hashed with industry-standard algorithms and never stored in plain text. Payment transactions via Touch 'n Go, GrabPay, Boost dan FPX travel over encrypted connections so card or wallet details remain confidential between you and the payment processor.

Cookie Usage

We place session cookies to keep you logged in and preference cookies to remember your language and layout choices. Analytics cookies help us see which lobby sections get the most traffic so we can improve navigation and load times for future visits.

Access Controls

Only authorised personnel in compliance, support and finance departments can view account details, and every lookup is logged with a timestamp and reason. We review access logs monthly to ensure no unauthorised queries have occurred and revoke credentials when staff leave the team.

Data Retention

Active account records stay on file for as long as you use the platform. Once you request account closure, we archive transaction history and identity verification documents for the period required by financial regulation, then delete personal identifiers after that window expires.

Third-Party Sharing

We share your data only with payment gateways that process deposits and withdrawals, compliance vendors that run identity checks where local law requires, and hosting providers that store encrypted databases. Each partner signs a data-processing agreement that prohibits resale or secondary use of your information.

Your Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate records, or withdraw consent for marketing communications at any time. Submit your request through live chat or email and we will verify your identity before fulfilling it within a few business days.

Privacy Questions You May Have

Below are answers to the data-handling questions we hear most often from account holders in Malaysia. If your question is not covered here, reach out through live chat or email and we will walk you through the details.

We ask for your full name, email address, phone number, date of birth and country of residence during sign-up. When you make your first deposit, we may request additional identity documents where local law requires verification before processing withdrawals.

Transaction logs help us reconcile deposits via Touch 'n Go, GrabPay, Boost dan FPX, prevent duplicate charges, investigate disputed payments and generate account statements. We store timestamps, amounts and payment method identifiers but not full card or wallet credentials.

Yes. Contact our support team through live chat or email with your registered details and we will send you a copy of your account profile, transaction history and communication logs within a few business days after verifying your identity.

We share data only with payment processors, compliance partners and hosting providers who help us operate the platform. Every third party signs a confidentiality agreement and is prohibited from selling or using your information for purposes outside our service contract.

We archive transaction records and identity documents for the retention period required by financial and anti-fraud regulations in the jurisdictions where we operate. After that period expires, we delete personal identifiers and anonymise the remaining data for statistical analysis.

We use session cookies to keep you logged in, preference cookies to remember language and layout settings, and analytics cookies to track page views and lobby navigation. You can disable non-essential cookies in your browser settings though some features may not work as smoothly.

Log into your account dashboard, navigate to the profile or settings page, and edit your email, phone or language preference directly. Changes save immediately and we send a confirmation message to your updated contact method for security verification.

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