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Read the Terms That Govern Your Account

We set out the rules for opening an account, placing real-money rounds, and withdrawing your balance.

Account eligibilityDeposit & withdrawal rulesDispute resolutionData handlingRegion access

Jurisdiction and Binding Agreement

hoki888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to hoki888 depends on local law and is available where local law permits. By opening an account you agree to these terms, which form a binding contract between you and us. We reserve the right to update this document; material changes take effect seven days

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after we post the revised version on this page. Your continued use after that date means you accept the new terms. If a court finds any clause unenforceable, the rest of the agreement remains in force. Disputes are resolved under the laws of the jurisdiction stated
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in your account profile, and you agree to submit to the courts of that jurisdiction. We process deposits through Touch 'n Go, GrabPay, Boost dan FPX for Malaysian accounts; each payment rail applies its own terms, which you also accept when you fund your wallet. Withdrawals
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follow our verification procedure, described in the account-security section below, and are subject to anti-money-laundering checks required by local financial regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Get Help With Terms Questions

If any clause in these terms is unclear, or if you want to know how a rule applies to your situation, reach out through the channels below. We aim to reply within four hours during business days.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and type your question. An agent picks up your message in real time and walks you through the relevant section of the terms, with examples drawn from your account history if needed.

Email Support

Send your query to the address listed in the footer. Include your account username so we can reference your transaction records and give you a precise answer. We typically respond within twelve hours on weekdays.

Help Centre

Browse our knowledge base for step-by-step articles on account verification, Deposit references, withdrawal timing, and how we apply each term. Search by keyword or filter by topic to find the answer you need without waiting for a reply.

ACCOUNT PROTECTION

How We Handle Your Data and Secure Your Account

We store your personal information on servers that meet industry-standard encryption protocols. Session data, including login times and IP addresses, is retained for fraud detection and is not shared with third parties…

Data Collection

We collect your email, phone number, and payment details when you register. Transaction logs record every deposit and withdrawal, along with timestamps and payment-rail references. This data helps us verify your identity during withdrawals and investigate disputes if they arise.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language choice. Third-party analytics cookies track which pages you visit so we can improve navigation. You can block non-essential cookies in your browser without losing core account functions.

Account Security

Your password is hashed with a one-way algorithm; we cannot retrieve it, only reset it. Two-factor authentication via SMS is available in your settings. If suspicious activity is detected, we lock your account and send you an email with instructions to verify your identity.

Retention Period

We keep your account data for five years after your last login, as required by local anti-money-laundering rules. After that period your personal information is deleted, though anonymised transaction summaries may be retained for regulatory audits.

Access Requests

You can request a copy of all data we hold about you by emailing our support team. We deliver a machine-readable file within fourteen days. If you find an error in your profile, let us know and we will correct it within two business days.

Deletion Requests

To close your account and erase your data, submit a written request via email. We verify your identity, process any pending withdrawals, then delete your record within thirty days. Some transaction metadata may remain in our audit logs as required by financial regulations.

Terms & Conditions FAQ

These questions cover the rules visitors ask about most often. If your situation is not addressed here, contact support and we will point you to the relevant clause.

We review the incident and may issue a warning, suspend your account temporarily, or close it permanently depending on severity. You receive an email explaining which clause was violated and what action we took. Serious breaches, like using stolen payment details, result in immediate closure and a report to local authorities.

No. One account per person is allowed. If we detect multiple accounts linked by payment details, email, or device fingerprint, we close all but the first and forfeit any balance in the duplicates. This rule prevents bonus abuse and keeps the platform fair for everyone.

Material changes are announced seven days before they take effect, giving you time to review them. If you continue using your account after that date, you accept the revised terms. Non-material updates, like fixing typos or clarifying wording, happen immediately without prior notice.

You can close your account at any time by contacting support. Withdraw any remaining balance first; once the account is closed you lose access to those funds. Disagreement with a term does not void transactions you made while the account was active.

Yes, but each promotion also has its own rules listed on the promo page. If a promo rule conflicts with a general term, the promo rule takes precedence for that offer only. All other aspects of your account still follow the main terms.

You have seven days from the announcement to review the changes. If you log in or place a round after that window, we consider the new terms accepted. If you do not agree, close your account before the seven days expire and withdraw your balance.

Disputes are resolved under the laws of the jurisdiction listed in your account profile, typically the country you selected during registration. You agree to submit to the courts of that jurisdiction. This clause applies unless local consumer-protection law grants you a non-waivable right to sue elsewhere.

Read the Terms That Govern Your Account

Get Help With Terms Questions

Live Chat

Email Support

Help Centre

How We Handle Your Data and Secure Your Account

Data Collection

Cookie Usage

Account Security

Retention Period

Access Requests

Deletion Requests

Terms & Conditions FAQ

01 What happens if I break a rule in the terms?

02 Can I open more than one account?

03 How do you update the terms without breaking existing agreements?

04 What if I disagree with a term after I have already signed up?

05 Do these terms apply to promotional offers?

06 How long do I have to accept a terms update?

07 What laws govern disputes under these terms?

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